Shipping Policy

Chillter Shipping Policy
Last Updated: April 09, 2025

1. Order Processing

  • Processing Time: All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after our cut-off time will begin processing on the next business day.

  • Notifications: Once your order is processed and shipped, you will receive an email confirmation with tracking information.

2. Shipping Methods and Estimated Delivery

  • Standard Shipping: Estimated delivery is 5–7 business days.

  • Expedited Shipping: Available at an additional cost with an estimated delivery of 2–3 business days.

  • Note: Delivery estimates are provided as guidelines and may vary depending on your location and external factors such as customs or carrier delays.

3. Shipping Charges

  • Shipping fees are calculated based on your location, the chosen shipping method, and order weight. These charges will be clearly displayed during checkout.

4. Age Verification

  • Mandatory Age Check: Chillter is intended for adult use only. A government-issued ID verifying your age (in accordance with local tobacco laws) may be required upon delivery.

  • Recipient Responsibility: The recipient must be of legal age to purchase tobacco-related products in their jurisdiction.

5. Shipping Restrictions

  • Domestic and International Shipping: Chillter is available for delivery in specified regions only. International orders may be subject to additional fees, import duties, or customs restrictions. Please review your region’s import guidelines prior to purchase.

  • Prohibited Deliveries: We reserve the right to refuse delivery to locations where tobacco product shipments are restricted or prohibited.

6. Order Tracking and Issues

  • Tracking: Upon shipment, a tracking number will be provided so you can monitor your delivery status online.

  • Lost or Stolen Packages: Once delivery is confirmed by the carrier, Chillter is not responsible for lost or stolen packages. Please contact your local carrier for assistance if necessary.

7. Contact Information
For any questions or concerns about your shipment, please contact our customer support at:
chillterofficial@gmail.com